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Our Cleaning Process

From the first call to the first clean, here is how we work.

Quick answer: We request your details, build a custom plan with the scope in writing, clean with a trained, background-checked, insured team, and follow up after the first visit.
Step by step

Five steps from first call to follow-up

Every step has a clear purpose, so you always know what happens next.

  1. Request a FREE estimate

    Fill out the form or call us. Tell us about the space, how often you want service, and anything that matters to you.

  2. We review and walk through

    For larger or more complex spaces we do a short walkthrough or review photos so the plan fits the real space.

  3. Get a custom plan in writing

    You receive a scope and price in writing. You approve it before we start.

  4. We clean

    An insured, background-checked, trained team arrives on time with the equipment and our non-toxic cleaning formula.

  5. We follow up

    We check in after the first visit, and you tell us what to adjust. Good communication keeps the plan right.

Behind the steps

What makes the process work

What we need from you

  • The type of space and approximate size
  • How often you want service, or the date you need a one-time clean
  • Access details, such as keys, codes, and parking
  • Any sensitivities, pets, or rules we should know about
  • What matters most, so we put it first in the scope

How we keep it on track

  • A written scope that both sides can check against
  • A single point of contact for questions
  • A fix-it promise if a visit does not meet the scope
  • Follow-up after the first visit to adjust the plan
Choose your service

The process is the same for every service

Pick the service that fits, and we follow the same five steps.

Commercial

Commercial Cleaning

Recurring and one-time cleaning for offices, retail, churches, and multi-unit buildings.

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Commercial

Office Cleaning

Reliable janitorial service for offices and professional buildings.

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Commercial

Church Cleaning

Careful, respectful cleaning for sanctuaries, classrooms, and fellowship halls.

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Commercial

Restaurant Cleaning

After-hours cleaning for front-of-house, restrooms, and floors.

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Commercial

Apartment Cleaning

Turnover cleans, move-out deep cleans, and common areas for property managers.

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Project or turnover

Move In / Move Out Cleaning

A spotless start in a new place, or a clean handoff when you leave.

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Home, one-time

Deep Cleaning

Detailed cleaning for seasonal resets, move-ins, and spaces that need extra care.

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Home, one-time

Spring Cleaning

A seasonal top-to-bottom reset for homes and small businesses.

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Home, one-time

Residential Cleaning

One-time house cleaning for Northeast Ohio families, from a thorough single visit to deep, move, and post-project cleans.

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Home, one-time

One-Time Cleaning

A single, thorough clean for homes and businesses, no contract required.

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Commercial

Janitorial Services

Recurring commercial janitorial service for offices, churches, and facilities.

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Project or turnover

Renovation Cleaning

Dust, debris, and residue removal after remodels, repairs, and tenant improvements.

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Project or turnover

Real Estate Cleaning

Pre-listing, open-house, and vacant property cleaning for agents, sellers, and landlords.

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Project or turnover

Post Construction Cleaning

Final cleans, fine-dust removal, and detail work after building or renovating.

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Project or turnover

Airbnb and Short-Term Rental Cleaning

Fast, consistent turnovers for hosts and property managers.

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FAQs

Process FAQs

How long does the process take before the first clean?

It depends on the schedule. Request an estimate and we will tell you the next available start.

Do you do a walkthrough?

For larger or more complex spaces, yes. Otherwise a conversation or photos can be enough to build an accurate scope.

What happens if something is missed?

Tell us. We correct it and adjust the process so it does not repeat.

Will the same people clean each time?

We plan the team around your schedule and tell you who to expect. Ask about this when you request your estimate.

4.9
Rated 4.9 on Google by local clients
★★★★★

Met Diana, gave me a couple of different quotes. Very efficient, sent two people that.Came and cleaned our house, they did a deep clean at a fair price, everything came out great! Would definitely recommend!

Steven SilvestriGoogle review
★★★★★

Back to the Garden cleaning company has been such a blessing to me Dani & James are dependable throughly ,and so kind .My apartment feels fresh and well cared for everyone’s truly grateful for their help.

Pat RossGoogle review
★★★★★

Back To The Garden Cleaning does an amazing job! They’re thorough, dependable, and bring such a peaceful, fresh feeling to the whole home. The team is kind, easy to work with, and truly takes pride in their work. Highly recommend them if you want your space to feel genuinely clean and cared for!

Sarah HutzellGoogle review
★★★★★

Great attention to details and thorough cleaning of agreed upon areas in our home. The cleaning products they use smell wonderful. Highly recommend.

Cindy KoerthGoogle review
★★★★★

Back to the Garden Cleaning always leaves our home smelling so good. Cori, our cleaner, does a really good job cleaning and is very reliable. She also gets along great with our two dogs and two cats. I highly recommend them.

Jill DiehlGoogle review
★★★★★

Back To The Garden" receives 5 stars! There was a tremendous amount of work needed in my preparation to moving. What a great job of cleaning, trashing, organizing and preparing my home for showing! A breath of fresh air and a burden lifted.

Patty ScahillGoogle review
FREE estimate

Ready for a clean space?

Tell us what you need and we will send a FREE estimate.

  • FREE and no obligationYour estimate is written down, so you can compare it with any other.
  • Insured and background-checkedThe people in your space have been screened.
  • Scope in writing firstRooms, tasks, and schedule agreed before the first visit.
Prefer to talk it through?(330) 328-7658

Request your FREE estimate

It takes about a minute.

  1. 1Your space
  2. 2Details and contact

FREE and no obligation. We reply Monday to Friday, 8am to 5pm. Prefer to talk? Call (330) 328-7658. Privacy policy.

Want to work with us instead? Join our team.

Join our team. We are always hiring.

$15 to $17 per hour, weekday schedule, training provided, no experience needed.

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